Job Finder

Comprised of the Skyguard, Guardian24 and Peoplesafe brands, Send for Help Group is the largest lone worker protection provider in the UK, Europe and Globally.

With continuous developments in products, software and infrastructure across both brands, we are constantly seeking talented individuals to join the team.

Below are the current positions we have available at Send for Help Group. If you are interested in applying for any of these roles, please send your CV along with a covering letter to:

careers@sendforhelp.co.uk

  • IMC Day Controller
  • Management Accountant
  • Customer Support Executive

 


IMC Controller

Permanent Full Time

Location: Epsom, Surrey
Working Hours: 37.5 hours a week.
Benefits: 23 days holiday plus bank holidays, discretionary bonuses, pension scheme, other staff benefits.

Job Description

Responsible for providing support for Skyguard customers in the IMC when an alarm call is placed. An IMC controller needs to effectively assess calls and escalate them according to the individual’s procedures, or to the emergency services where appropriate.

Principle Interactions

(i) Reporting to the IMC Manager
(ii) Interaction with external customers
(iii) Interaction with all IMC employees

Scope of Work

  • Maintain an excellent knowledge of, and adherence to, the Skyguard operational procedures
  • Verify alarms to ensure that, where possible, only genuine emergencies are passed to the emergency services
  • Decide on appropriate response action
  • Communicate comprehensive and correct information to the agency best equipped to deal with it
  • Bring an incident to a satisfactory conclusion and produce a written report
  • Provide feedback and suggestions on improving the service

Skills and Experience

  • Calm, methodical and dependable
  • Level headed and courteous
  • Able to take own initiative
  • Computer and systems literate
  • Efficient and detailed
  • Communicate effectively, easily and with confidence over the telephone with users, customers and emergency services
  • Inspire confidence in others over the telephone
  • Effective handling of a wide variety of emergency situations
  • Take responsibility for managing an emergency incident
  • Compile and write post-incident reports

Personal Characteristics

  • Excellent communicator

 


Management Accountant

Permanent Full Time

Location: Epsom, Surrey
Working Hours: Mon-Fri 9am-5:30pm, 37.5 hours per week (8am start once a week for stock take).
Benefits: 23 days holiday plus bank holidays, discretionary bonuses, pension scheme, other staff benefits.

The Role

A rare opportunity has arisen in our growing Finance team for a Management Accountant. The role reports to the Finance Director and involves overall responsibility for preparing the Company management accounts, detailed reporting and analysis relating to both revenue and costs, helping to make key business decisions and driving process/reporting improvements.

Responsibilities

  • Management of 1 direct report- Accounts Assistant
  • Balance sheet reconciliations
  • Month end management accounts
  • Maintaining Purchasing records for accurate record of stock
  • Quarterly VAT returns and EC Sales List for all companies
  • Maintaining Deferment VAT schedule
  • Weekly and month end stock counts with the Stock Control Manager
  • Assisting with year-end closing and audit preparation
  • Training and developing other members of the staff within the team
  • Completing and submitting surveys to ‘Office of National Statistics’ as and when they are received
  • Maintaining the finance manual
  • Inductions for new starters
  • Ad hoc projects

Essential Requirements

  • Final stage studier or newly qualified (CIMA\ACCA\ACA)
  • High level of computer literacy – needs to be a proficient user of financial systems
  • Advanced Excel skills including look- ups, pivot tables and use of advanced formulae
  • Excellent written and verbal communication skills
  • Confident dealing with colleagues of all levels
  • Ability to analyse, interpret and provide insight on financial reports
  • A good understanding of the different functions of finance including Accounts
  • Professional, committed and organised approach to work with a drive for results
  • Ability to manage, motivate, lead and develop others
  • Good analytical skills combined with attention to detail
  • Good communication skills
  • Ability to work under pressure, use judgement to make decisions and adapt to change
  • Shows initiative
  • Commitment to continual professional development

 


Customer Support Executive

Permanent Full Time

Location: Epsom, Surrey
Working Hours: 37.5 hours a week.
Benefits: 23 days holiday plus bank holidays, discretionary bonuses, pension scheme, other staff benefits.

Job Overview

This role is primarily supporting our customers via phone and email queries, a level of complaint handling, preparing devices for dispatch and other administrative / reporting duties.

Principle Interactions

(i) Reporting to the Customer Support Manager
(ii) Interaction with external customers
(iii) Interaction with all Skyguard employees

Scope of Work

  • Providing primarily inbound telephone and email support to Skyguard customers, whilst building rapport and adhering to company service level standards
  • Processing of customer orders in preparation for shipment
  • Provide regular reporting for both internal and external customers
  • Ensure all customer queries and communications are logged on the Customer Support CRM system
  • Various customer support administration functions, including interaction with other departments within the business

Skills and Experience

  • Excellent interpersonal and customer service skills
  • Able to deal with customer queries by empathising, maintaining professionalism and display patience within a sometimes-pressurised environment
  • Competent IT skills, with confidence with Microsoft programs such as Excel/Word etc.
  • Ability to use own initiative and work as a team player
  • A good analytical approach and attention to detail towards tasks
  • Experience of working in a customer service / support environment

Personal Characteristics

  • Excellent communicator
  • A ‘can-do’ attitude

 


Thank you for your interest. Due to the volume of applications, only successful candidates will be contacted. If you have not been contacted within 2 weeks of submitting your application, unfortunately you have not been successful on this occasion.