Job Finder

Comprised of the Skyguard and Guardian24 brands, Send for Help Group is the largest lone worker protection provider in the UK, Europe and Globally.

With continuous developments in products, software and infrastructure across both brands, we are constantly seeking talented individuals to join the team.

Below are the current positions we have available at Send for Help Group. If you are interested in applying for any of these roles, please send your CV along with a covering letter to:

careers@sendforhelp.co.uk

Alarm Receiving Centre Controller
Apprentice Sales Assistant
Apprentice Administrator
Shipping Assistant
Telesales Executive

 


Alarm Receiving Centre Controller

Permanent Full Time

Location: Epsom, Surrey
Working Hours: 37.5 hours a week.
Benefits: 23 days holiday plus bank holidays, discretionary bonuses, pension scheme, other staff benefits.

The Role:

Responsible for providing support for Skyguard customers in the IMC when an alarm call is placed. An IMC controller needs to effectively assess calls and escalate them according to the individual’s procedures, or to the emergency services where appropriate.

Responsibilities:

  • Maintain an excellent knowledge of, and adherence to, the Skyguard operational procedures
  • Verify alarms to ensure that, where possible, only genuine emergencies are passed to the emergency services
  • Decide on appropriate response action
  • Communicate comprehensive and correct information to the agency best equipped to deal with it
  • Bring an incident to a satisfactory conclusion and produce a written report
  • Provide feedback and suggestions on improving the service

Skills and Experience:

  • Calm, methodical and dependable
  • Level headed and courteous
  • Able to take own initiative
  • Computer and systems literate
  • Efficient and detailed
  • Communicate effectively, easily and with confidence over the telephone with users, customers and emergency services
  • Inspire confidence in others over the telephone
  • Effective handling of a wide variety of emergency situations
  • Take responsibility for managing an emergency incident
  • Compile and write post-incident reports

careers@sendforhelp.co.uk

 


Apprentice Sales Assistant

Permanent Full Time

Location: Epsom, Surrey

The Role:

The Apprentice Sales Assistant’s main role is to assist the sales team wherever necessary, learning the end to end sales process throughout the apprenticeship. This role is varied, and aims to train the apprentice sufficiently to progress to a Telesales role at the end of the apprenticeship.

Principle Interactions:

  • Reporting to the Sales Manager
  • Interaction with external customers and clients
  • Interaction with all Skyguard sales employees

Scope of Work:

  • Assisting with monthly sales reports for the Sales Director
  • Calling customers with general account information, later progressing to some sales calls
  • Weekly filing
  • Shadowing the sales team
  • General sales admin tasks
  • Ad hoc help where needed

Skills and Experience:

  • Excellent communication skills
  • Initiative, drive and enthusiasm
  • Well organised
  • Willing to learn

Personal Characteristics:

  • A can-do attitude
  • Ability to get along with a range of personalities

careers@sendforhelp.co.uk

 


Apprentice Administrator

Permanent Full Time

Location: Epsom, Surrey

Job Overview:

Responsible for providing support for Customer Support management with daily office tasks

Principle Interactions:

  • Reporting to the Customer Support Manager
  • Interaction with customers
  • Interaction with all Skyguard employees

Scope of Work:

  • Providing overflow telephone and email support to all customers
  • Processing of customer replacement devices
  • Assisting with despatch of security devices when necessary
  • Assist other departments with assigned duties
  • Assist HR with stationary purchases and staff travel requirements
  • Various ad hoc customer support administration functions, including interaction with other departments within the business
  • Deliver outstanding customer service to all customers

Skills and Experience:

  • Able to deal with customer queries by phone and email
  • Competent IT skills
  • Ability to use own initiative and work as a team player
  • Experience of working in a customer service environment is required
  • Training will be provided where necessary

Personal Characteristics:

  • Excellent communicator
  • A ‘can-do’ attitude

careers@sendforhelp.co.uk

 


Shipping Assistant

Permanent Full Time

Location: Epsom, Surrey
Working Hours: Mon-Fri 9am-5:30pm
Benefits: 23 days holiday plus bank holidays, discretionary bonuses, Pension Scheme, other benefits

The Role:

An exciting opportunity has arisen in our dispatch team for a Shipping Assistant, reporting to the Stock Control Manager. Responsible for shipping orders and providing warehouse support.

Responsibilities:

  • Picking, packing, goods in and out
  • Labelling and counting new stock and components
  • Assisting with monthly stock checks
  • Processing of orders and parcels
  • General warehouse duties, keeping the workplace tidy and organised
  • Assisting the customer support team with phone cover when required
  • Greeting visitors to the building and informing the appropriate staff members of visitors’ arrival.

Skills and Experience:

  • This role can be physically demanding – heavy lifting will be required
  • Good attention to detail is essential
  • Ability to multi-task
  • Training will be provided where necessary
  • Excellent communicator
  • A ‘can-do’ attitude
  • Good teamworker

careers@sendforhelp.co.uk

 


Telesales Executive

Permanent Full Time

Location: Epsom, Surrey
Working Hours: Mon-Fri 9am-5:30pm
Benefits: 23 days holiday plus bank holidays, discretionary bonuses, Pension Scheme, other benefits

The Role:

An exciting opportunity has arisen in our Sales department for a Telesales Executive, reporting to the Sales Manager. The role is to help generate new business and maintain a defined customer base.

Responsibilities:

  • Selling the company’s products and services via telephone
  • Appointment making for the company’s Area Sales Managers
  • Sourcing and identifying new clients
  • Working towards challenging sales targets
  •  High volume sales calling
  •  Closing your own deals
  • Account Management
  • Some admin duties

Skills and Experience:

  • We would prefer experience of product and service sales, B2B sales, direct sales or telesales although we will also consider applications from other sectors
  • Previous experience in security industry is NOT required
  • Excellent Communicator
  • Determination to achieve targets
  • Team Player with the ability to use own initiative
  • Proven Telesales Experience

careers@sendforhelp.co.uk

Thank you for your interest. Due to the volume of applications, only successful candidates will be contacted. If you have not been contacted within 2 weeks of submitting your application, unfortunately you have not been successful on this occasion.