Here our highly-trained and experienced Controllers continually respond to alarms raised by lone workers and other vulnerable individuals. They’re adept at managing a range of incidents including life-threatening emergencies. They can directly summon the Police (via URNs – bypassing the 999 system), other emergency services and our own National Response Service. Our ARC is only exclusively available to Skyguard and Guardian24 customers.
In January 2010, our dedicated ARC became the first in the UK to be certified to the new Lone Worker Monitoring Service standard: BS 8484:2016, which included the highest standard for Alarm Receiving Centres: BS 5979 (Category II). It was also the first dedicated lone worker alarm ARC in the UK to be awarded the prestigious ‘Secured by Design’ accreditation, as issued by the National Police Chief’s Council.
Since its inception in 2009, we’ve maintained its high standing by continually passing successful assessment reviews from the NSI under the ARC Gold standard.
What’s important is not just the physical protection of our ARC, but the fact that every aspect of our service has been devised to specifically manage personal safety alarms, (not building alarms or CCTV monitoring normally associated with Alarm Receiving Centres). This dedication to a personal safety service means our Controllers can focus solely on the customer’s emergency without the distraction of other alarm types which would require different emergency procedures.
On behalf of our police customers alone, our ARC has protected an estimated 7,000 victims of domestic abuse, kidnapping and those on witness protection programmes. Many of these have led to arrests and successful prosecutions in court, facilitated by our audio recordings of incidents and the speed of police response that our service provided.