Job Finder

Comprised of the Skyguard, Peoplesafe and Guardian24 brands, Send for Help Group is the largest lone worker protection provider in the UK, Europe and Globally.

With continuous developments in products, software and infrastructure across all brands, we are constantly seeking talented individuals to join the team.

Below are the current positions we have available at Send for Help Group. If you are interested in applying for any of these roles, please send your CV along with a covering letter to: careers@sendforhelp.co.uk

Vacancies

Customer Support Executive

Permanent Full Time

Location: Epsom, Surrey

The Company

Send For Help Group is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Send For Help have been recognised twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Job Overview

The Skyguard Customer Support department deals with incoming customer telephone, chat and email enquiries. The Customer Support Admin Executive will report to the Customer Support Admin Supervisor.

Principle Interactions

  • Reporting to the Admin Supervisor.
  • Regular interaction with clients and customers.
  • Interaction with all Skyguard employees.

Scope of Work

  • All customer support administration functions, including interaction with supervisors/colleagues within the department.
  • Creation and distribution of all customer support reporting required to ensure agents are kept up to date with their performance.
  • Addressing customer daily reporting requirements.
  • Quality checking service for replacement device orders.
  • Providing telephone, live chat and email support to all customers, assisting with technical product queries and delivering first contact resolutions where possible.
  • Processing of customer device replacements within agreed SLA's.
  • Interaction with our Alarm Receiving Centre to support the closure of user alarms.
  • Various ad hoc Customer Support administration functions, including a level of bespoke reporting tasks.
  • Deliver outstanding customer service to all customers.

Skills and Experience

  • Excellent communication skills - both verbal and written and the ability to build strong rapport with customers and internal/external stakeholders.
  • Must be able to work efficiently within a very busy team as well as individually.
  • Customer focused, with the ability to deliver clear, concise & engaging internal training to team members.
  • Ability to use own initiative and take ownership to resolve queries.

Personal Characteristics

  • Well organised.
  • Ability to prioritise workload effectively and copy within a pressured environment.

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: April 19th 2019

Product Development Coordinator

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company Send for Help Group have been recognised three times by the Sunday Times in its list of Britain's fastest growing companies, 47th in 2016, 80th in 2017 and 68th in 2018.

Job Overview

Provide support in various teams where necessary in order to support the development of the company’s products / services portfolio and roadmap.

Principle Interactions

  • Reporting to the Product Development Manager
  • Interaction with external customers.
  • Interaction with all Skyguard employees.

Scope of work

  • Provide electronics-based products and associated service support to customer facing teams by troubleshooting issues and working directly with vendors to investigate, troubleshoot and resolve identified problems.
  • Coordinate and support department projects and the effort of projects’ team members in order to deliver large projects to agreed timescales.
  • The candidate will be involved in supporting the daily upkeep of the product departments tasks and scheduled/planned work.
  • Perform thorough regression testing when bugs are resolved and become the go to initial point of contact for product related issues and queries.
  • Manage the accuracy and distribution of product and service related information, including documentation of correct product specifications on marketing material, prepare and deliver product training.

Skills and Experience

  • Bachelor (4-year) degree, with a technical major, such as Electronics and Electrical engineering.
  • 2+ years hand on experience of managing electronics-based products from concept, development and launch.
  • Proven product and service support experience handling product related issues and queries.
  • Exposure to electronics hardware and software project management of product releases.
  • Ability to communicate the technology requirements with the senior product engineers and developers.
  • Clear, effective communication skills with non-technical departments.
  • Natural interest in electronics-based products with a desire to stay abreast of new technologies and the ability to understand client’s technical requirements when described by using everyday language.

Personal Characteristics

  • Excellent communicator.
  • A 'can-do' attitude.
  • Good team worker.

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: April 5th 2019

Senior .NET Developer

Permanent Full Time

Location: Epsom, Surrey

The Company

Send For Help Group is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Send For Help have been recognised twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Job Overview

Reporting to the Head of Software Development and working very closely with CIO, you will have a strong background and proven track in software development lifecycle and implementation of the integrations for web and application based projects. In this role leverages analytical technical knowledge to grow designing scalable solutions of the Software based services. Projects involve multiple technical environments with a high level of customer interaction. You will be involved throughout development lifecycle (Scoping, Design, Development, configuration, implementation and ongoing operations) of higher-level services such as the SaaS layers; You will have a strong background in enterprise technologies, an understanding of design patterns, coding, software testing, and dependency management and will lead new services roll-outs with likeminded developers. You must be able to demonstrate extensive back-end experience in codding and you must be experienced in database design or experience working on high traffic multi-tiered applications is highly desired.

Principle Interactions

  • Reporting to the Head of Software Development
  • Regular interaction with clients and customers.
  • Interaction with all Skyguard employees.

Scope of Work

  • You will be a key developer in the growing and experienced team of likeminded development team located in-house and offshore, who create and support proof of concept (POCs)/demos, websites, real time applications, effective solutions and backend services.
  • You will work on new applications and support to migrate existing legacy .Net Portals while working closely with internal customers and project teams, business partners and third-party suppliers.
  • Design and maintain web APIs used by web apps
  • Design, develop, test and maintain various custom applications
  • Troubleshoot real time issues, develop solutions and maintenance plans for applications and environment

Skills and Experience

  • The successful candidate must have 10+ years of overall IT experience with minimum of Minimum 8+ years of development experience on C# and .Net and .Net Core as a developer, 5+ years as Web API and MVC developer – Ideally candidate should come from the development environments which has heavily involved web and application development, webservices and advanced DB programming.
  • Extensive experience ideally with over 6 years’ experience in Ms SQL and programming skills MS SQL - SQL Server 2008/2012/2014/2016 T-SQL coding, Stored procedures, functions, service brokers
  • Experience in Architecting Software Solutions projects
  • Ability to prioritize and execute tasks in a high-pressure environment, able to balance multiple projects and tasks, complete them successfully, and within timelines
  • Extensive experience in task estimation and experience in sprint planning with the team and in a structured SDLC, SCRUM development environment
  • Experience of building B2C systems, utilising microservices and N-tier architecture within Agile methodologies .
  • Experience of Git and Git-flow processes with exposure to CI/CD set-ups
  • Exposure to continuous integration setup, ideally Octopus and Jenkins

Desirable Knowledge and Skills

  • 2 years Minimum experience with Twilio Api’s or AWS Connect or Avaya CTI technologies will be a bonus.
  • Any knowledge or exposure to content management systems
  • Some understanding of NoSQL databases and Queuing such as RabbitMQ Or Redis.
  • Exposure to working with Azure, Amazon or private cloud to leverage the benefits of cloud computing
  • Understanding of security, optimisation and caching
  • Experience of IIS and webserver setup needed for the APIs, configurations etc.
  • Experience and exposure of working in real time systems preferable in a service provider environment.
  • Knowledge of PowerShell
  • Knowledge of satellite communications, GPRS and other communication protocol

Personal Characteristics

  • Well organised.
  • Ability to prioritise workload effectively and copy within a pressured environment.

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: May 6th 2019

IT Network and Security Engineer

Permanent Full Time

Location: Epsom, Surrey

The Company

Send For Help Group is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Send For Help have been recognised twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Job Overview

Providing 3rd line support to a fast paced and technically challenging environment. The Network & Security Engineer will be an integral member of the core IT Infrastructure team and will have the opportunity to maintain and expand on a number of systems.

Principle Interactions

  • Reporting to the IT Manager.
  • Key interaction with 1st/2nd level support.
  • Interaction with other infrastructure support engineers, suppliers and internal employees.

Scope of Work

  • Configure and install network devices and services (e.g., routers, switches, firewalls, load balancers, VPN)
  • Liaise with the senior infrastructure engineers for supporting, installation of new hardware.
  • The candidate will be responsible for supporting the company infrastructure and security across all aspects of the IT Network, Firewall, Databases and System Infrastructure, internal systems, critical servers, software, website, services, monitoring and capacity planning.
  • Provide support to assigned IT infrastructure projects and coordinating the efforts of team members in order to deliver large projects.
  • Responsible for the design, engineering, operation and security of the network infrastructure.
  • Conduct regular security audits on the company network infrastructure and environments, identify threats/risks & to implement mitigation actions including patches & hotfixes.
  • Prepare weekly network infrastructure health check status reports to management
  • Responsible for the maintenance and management of the company network diagrams
  • Assist the IT Manager in the enforcement and regular monitoring of the Information security policies, procedures and disaster recovery
  • By agreement with the CIO or the IT Manager, work outside of standard office hours to minimise adverse business impact when instigating IT changes or performing planned activities or to support the business/services in emergency situations.
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

Skills and Experience

  • Proven IT Infrastructure, Network Support experience: previous experience of 3-5 years of 2nd line support or a good exposure to 3rd line infrastructure & network support
  • Troubleshoot and assist in the remediation of WAN/LAN issues and coordinate the installation of new LAN infrastructure
  • Vigilant to identify emerging threats and vulnerabilities in IT Security and mitigate the issues proactively.
  • Good knowledge of PowerShell scripting
  • Next Generation Firewall experience (e.g. Cisco FTD) including NAT, IDS/IPS and inspection policies (DNS, file analysis etc)
  • Ability to communicate infrastructure issues related to websites, internal systems, application and network to Senior Engineers & Vendors
  • Knowledge of Microsoft Exchange, Group Policies, Data Centre Management, Win Server 2008r2 and above.
  • Knowledge of industry leading cloud technologies (either Azure, AWS or Google Cloud etc) is expected
  • Experience working with IT Projects that may have included network, infrastructure and office support projects.
  • Candidate should have upto date certifications around network, infrastructure or security

Personal Characteristics

  • Well organized, focused and calm.
  • Ability to prioritize workload effectively and cope within a pressured environment.
  • Excellent communication skills, able to communicate with clients & staff at a professional level
  • Can do attitude

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: May 6th 2019

Senior Management Accountant

Permanent Full Time

Location: Epsom, Surrey

The Company

Send For Help Group is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Send For Help have been recognised twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Job Overview

Overall responsibility for preparing the Company management accounts, detailed reporting and analysis relating to both revenue and costs to help make key business decisions and also drive process/reporting improvements.

Principle Interactions

  • Reporting to the Finance Director
  • Interaction with Skyguard Finance Team
  • Interaction with all Skyguard Employees

Scope of Work

  • Manage 2 direct reports
  • Balance sheet reconciliations
  • Maintain Purchasing record for accurate record of stock
  • Quarterly VAT returns and EC Sales List for all companies
  • Maintain Deferment VAT schedule
  • Weekly and month end stock counts with the Stock Control Manager.
  • Assist with year-end closing and audit preparation.
  • Training and developing other members of staff within the team.
  • Complete and submit surveys to ‘Office of National Statistics’ as and when they are received.
  • Maintain the finance manual.
  • Inductions for new starters.
  • Ad hoc projects

Skills and Experience

  • Final stage studier or newly qualified (CIMA\ACCA\ACA)
  • High level of computer literacy – needs to be a proficient user of financial systems
  • Advanced Excel skills including look- ups, pivot tables and use of advanced formulae
  • Excellent written and verbal communication skills
  • Confident dealing with colleagues of all levels
  • Ability to analyse, interpret and provide insight on financial reports
  • A good understanding of the different functions of finance including Accounts Receivable and Accounts Payable

Personal Characteristics

  • Professional, committed and organised approach to work with a drive for results.
  • Ability to manage, motivate, lead and develop others.
  • Good analytical skills combined with attention to detail and good communication skills.
  • Ability to work under pressure, use judgement to make decisions and adapt to change. Shows initiative.
  • Commitment to continual professional development

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: April 30th 2019

Marketing Executive

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company Send for Help Group have been recognised three times by the Sunday Times in its list of Britain's fastest growing companies, 47th in 2016, 80th in 2017 and 68th in 2018.

Job Overview

Supporting the Marketing Manager with day to day marketing activities: including events, campaigns, generating reports/research, PPC, SEO, the company websites.

Principle Interactions

  • Reporting to the Marketing Manager
  • Mentoring and developing Digital Marketing Apprentice
  • Interaction with external suppliers, where appropriate
  • Interaction with all Skyguard employees, where appropriate

Scope of work

  • Plan and execute SEO/SEM, marketing database and display advertising campaigns.
  • Collaborate with external suppliers/software providers and internal teams to execute the company’s marketing plan.
  • Measure and report on performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).
  • Supporting with the general planning, organising and running of events.
  • Managing the PPC digital agency, paid media - programmatic, display and remarketing awareness/lead generation campaigns.
  • Conversion Rate Optimisation - website, landing pages, workflows and user journeys.
  • SEO - on and off page tactics.
  • Identify trends, insights and optimise spend and performance based on the insights.
  • Brainstorm new and creative growth strategies.
  • Website design and creation of landing pages for optimised user experience.
  • Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
  • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate.
  • Design and produce content, copy and imagery for marketing collateral as required.
  • Copy writing and proof reading.
  • Provide creative input to new product & service development/launches.
  • Updating CRM and other company systems, where appropriate.
  • Assist any other department with Ad-hoc projects as requested.

Skills and Experience

  • Marketing Degree / CIM / IDM or equivalent qualification.
  • 2 years previous experience working in Digital Marketing (preferably B2B).
  • Google Analytics Pro (Advanced).
  • Google AdWords Account Management experience.
  • Excellent analytical and numerical skills.
  • Experienced with using current digital marketing platforms, systems & design software.
  • Excellent communication skills (oral & written).
  • Flexible approach to business requirements.
  • Knowledge of Wordpress & Adobe.
  • Knowledge of CRM software systems (preferable).
  • Event Management Experience (preferable).
  • Copy writing and proof reading.
  • PC literate – Microsoft Word, Excel, PowerPoint and Outlook.
  • Knowledge of DotDigital & Thrive.

Personal Characteristics

  • Must be able to manage third party suppliers effectively.
  • Methodical with an attention to detail.
  • Goal orientated.
  • Able to work within a team and individually.
  • Flexible approach to business requirements.
  • High degree of ownership.
  • Ability to prioritise workload effectively and cope within a pressured environment.
  • Able to demonstrate passion, and creativity in the way they approach their work.

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: April 24th 2019

Stock Control Admin Assistant

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company Send for Help Group have been recognised three times by the Sunday Times in its list of Britain's fastest growing companies, 47th in 2016, 80th in 2017 and 68th in 2018.

Job Overview

Responsible for shipping orders and providing support.

Principle Interactions

  • Reporting to the Stock Control Manager.
  • Interaction with external customers.
  • Interaction with all Skyguard employees.

Scope of work

  • Preparing our products for dispatch to customers Monday to Friday 9am – 5:30pm using Royal Mail & DHL online systems.
  • Ensuring sales orders and stock match up as to the shipment.
  • Topping up accessories / preparing of returns bags and ensuring these levels don’t get low.
  • Helping colleagues with deliveries of products when due in.
  • Marking back in returns on a day to day basis.
  • Programming of devices.
  • Assisting on monthly stock takes.
  • Admin & ad hock duties.
  • Assisting other departments if required.

Skills and Experience

  • This role can be physically demanding – heavy lifting will be required.
  • Good attention to detail is essential.
  • Ability to multi-task.
  • Training will be provided where necessary.

Personal Characteristics

  • Excellent communicator.
  • A ‘can-do’ attitude.
  • Good team worker.

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: April 24th 2019

Internships and Apprenticeships

Our internship programme is designed for students who are undergraduates and provides an excellent opportunity for students to experience an exciting and energetic company with the potential to work on projects that have a genuine business impact. Information about available internships for 2018 will be published here in due course.

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