Job Finder

Comprised of the Skyguard, Peoplesafe and Guardian24 brands, Send for Help Group is the largest lone worker protection provider in the UK, Europe and Globally.

With continuous developments in products, software and infrastructure across all brands, we are constantly seeking talented individuals to join the team.

Below are the current positions we have available at Send for Help Group. If you are interested in applying for any of these roles, please send your CV along with a covering letter to: careers@sendforhelp.co.uk

Current Vacancies:

  • Stock Control Assistant
  • HR Advisor
  • Customer Support Executive
  • IMC Daytime Controller
  • Product Development Coordinator
  • DBA (IT Database Administrator)

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Stock Control Assistant

Permanent – Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Send for Help Group have been recognised twice in the Sunday Times Fast Track 100 fastest growing company’s list, 47th in 2016 and 80th in 2017.

Company benefits include – A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days.

The Role

You will be responsible for ensuring that stock within the office is counted on a regular and rotational basis and you will use your inquisitive nature to investigate discrepancies. Other duties include:

Responsibilities

  • Receiving new stock deliveries, labelling and counting stock and components
  • Assisting with monthly stock audits
  • Prepare orders and parcels for shipment as per customer requirements.
  • Process goods returned
  • Distribution of general parcels and deliveries to relevant departments
  • Keeping the workplace tidy and organised
  • General Ad hoc duties
  • Welcoming visitors and informing the appropriate department/staff members of their arrival.

Essential Requirements

  • This role can be physically demanding – heavy lifting will be required.
  • Accuracy with attention to detail.
  • Ability to prioritise workload and multi-task.

Personal Characteristics

  • Pass grade in GCSE’s Maths and English.
  • Excellent communicator.
  • A ‘can-do’ attitude.
  • Good teamworker.

All new employees must be prepared to undergo a 5 year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Closing Date: 6/07/2018

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HR Advisor

Permanent – Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Send for Help Group have been recognised twice in the Sunday Times Fast Track 100 fastest growing company’s list, 47th in 2016 and 80th in 2017.

Company benefits include – A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days.

The Role

A great opportunity to assist and support our HR Manager with the delivery of employee relation services, recruitment, operational HR and change management services and other day to day HR functions.   If you’re a starter completer, with pace, attention to detail, excellent communication and organisational skills, then we’d love to hear from you.

Responsibilities

  • To oversee and co-ordinate the day to day running of the end to end recruitment process for all departments including sourcing candidates, conducting interviews, assessments and tests, career fairs and drafting offer letters and contracts of employment.
  • Organising and overseeing on boarding process for new starters including delivering affective inductions by providing initial experience of the Skyguard Company to include booking internal departmental inductions and ensuring successful, timely completion of the BS7858 vetting process.
  • Support and advice Managers on various HR policies and procedures including absence management, terms and condition processes, disciplinary, performance management and family friendly policies plus pay and other issues which effect employment with the Company.
  • Work closely with the HR Manager on employee relation cases seeking their support and advise when required.
  • To carry out project work as directed by HR Manager.
  • Co-ordinate the Absence Management process and maintain the absences triggers, reporting outcomes to the HR Manager and Managers/Directors.
  • Work with the HR Manager to develop policies and procedures in line with legislation, terms and conditions and best practice.
  • Maintaining staff personnel files including filing training records, recording holiday and sickness information to ensure that ‘personal and sensitive data’ is compliant with GDPR and notify any concerns immediately to the DPA.
  • Assist the HR Manager with supporting all departments with HR advice and arranging training as appropriate.
  • Processing and updating manual and computerised employee related systems and administration, providing reports and analysis of information when required.
  • Assist HR Manager with monthly payroll deadlines.
  • Other ad hoc duties and projects as required from time to time for HR.

Essential Requirements

  • Full working knowledge of Microsoft Office, Microsoft Outlook and HR systems i.e. Sage HR
  • Excellent organisational skills
  • Ability to effectively communicate with all levels of employees
  • Min 1 years experience in a HR supporting role
  • CIPD Level 3 qualified (or equivalent i.e. NVQ4)
  • Aptitude for high volume data analysis using Excel and Sage HR
  • Strong ability to work on own initiative essential
  • Good organisational skills and efficient working practices
  • Meticulous eye for detail, with a careful approach to documentation, records and reporting
  • A level of flexibility and adaptability to changing situations
  • Ability to prioritise workload effectively whilst working on multiple projects.
  • Ability to work efficiently in a fast-paced environment and able to work under pressure.
  • Enthusiasm for continued self-learning and development
  • A willingness to become fully engaged with the Send for Help Group of Companies

All new employees must be prepared to undergo a 5 year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Closing Date: 6/07/2018

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Customer Service Executive

Permanent – Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Send for Help Group have been recognised twice in the Sunday Times Fast Track 100 fastest growing company’s list, 47th in 2016 and 80th in 2017.

Company benefits include – A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days.

The Role

This is an exciting opportunity to join our experienced team in the capacity of Customer Service Executive, reporting to the Customer Service Manager. This role is responsible for providing technical support for our systems, services and devices. If you’re passionate about providing excellent customer service, then we’d love to meet you.

Responsibilities

  • Providing telephone, live chat and email support to all customers, assisting with technical product queries and delivering first contact resolutions where possible.
  • Processing of customer device replacements within agreed SLA’s.
  • Interaction with our Alarm Receiving Centre to support the closure of user alarms
  • Occasional assistance with device configuration and unit dispatch where necessary.
  • Various ad hoc Customer Support administration functions, including a level of bespoke reporting tasks.
  • Deliver outstanding customer service to all customers.

Essential Requirements

  • Previous Customer Service experience preferred.
  • At least 5 GCSE’s Grades A-C (minimum grade C in Maths and English).
  • Excellent communication skills & telephone manner
  • Ability to use own initiative and work as a team player
  • Competent IT skills.

All new employees must be prepared to undergo a 5 year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Closing Date: 29/06/2018

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IMC Daytime Controller

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Monday-Friday with shifts between 7:30am and 6:30pm

The Company

Send for Help Group have been recognised twice in the Sunday Times Fast Track 100 fastest growing company’s list, 47th in 2016 and 80th in 2017.

Company benefits include – A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days.

The Role

At the core of Skyguard’s personal safety service is our state-of-the-art, UK based, 24/7 Alarm Centre. Here our highly-trained and experienced controllers respond to lone worker alarms and manage possible life-threatening emergencies on a daily basis. So, if you are able to remain calm and courteous when working in a fast-paced changeable environment this is the role for you.

Responsibilities:

  • Verifying alarms to ensure that, where possible, only genuine emergencies are passed to the emergency services
  • Deciding on appropriate response action in a timely manner
  • Ensure that each incident is brought to a satisfactory conclusion and when outcome resolved produce a written report
  • Maintain an excellent knowledge of, and adherence to, the Skyguard operational procedures
  • Provide feedback and suggestion to help improve the departments service

Essential Requirements

  • A minimum of one-year experience in customer services/call centre environment
  • At least 5 GCSE’s Grades A-C (minimum grade C in Maths and English).
  • Ability to multitask effectively whilst keeping a high level of service quality.
  • Be confident and assertive with excellent communication skills
  • Like working in a team but also be able to take own initiative or direction as required.
  • Have computer and MS office skills

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Closing Date: 29/06/2018

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Product Development Coordinator

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Send for Help Group have been recognised twice in the Sunday Times Fast Track 100 fastest growing company’s list, 47th in 2016 and 80th in 2017.

Company benefits include – A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days.

The Role

The Product Development Coordinator role is for a recent engineering graduate who will be responsible to assist the products related projects and product launch processes, this will include end to end product and service testing, maintaining and creating technical documentation and provide 2nd line product and services support in a fast past and technical environment.  The successful candidate will play an important role in a dynamic technical team in developing, designing and releasing new services and products across the company, troubleshooting and service queries.

  • Provide and support complete end to end testing of new products and/or services. By taking ownership of the full end to end testing for product and services this will help reduce customer impact, this will be achieved through troubleshooting reported and/or identified issues.
  • Control the information flow between customer support testing teams and development teams to help isolate any issues and identify their root cause, relaying any important information to the customer support testing team.
  • Working directly with the Product Development team, IT and software developers to investigate, troubleshoot and design products and services.
  • Maintain and update all relevant technical files and documentation related to the product and services portfolio, ensuring all technical files match relevant standards required for product and services distribution.
  • Liaise with relevant internal stakeholders on projects to understand their specific requirements and design a service or product, this can be marketing and/or sales and operations directors.
  •  Support the marketing department by creating and reviewing product related documentation for customer focused information, making sure the information is accurate and technically correct.
  • Project manage a range of planned projects from very small to large scale. This will include updating PMO system information and liaising with the relevant departments and suppliers in order to ensure effective delivery.
  • Visiting international suppliers to carry out product launch delivery checks and new product developments.

Essential Requirements

  • Bachelor (3-4 Year) degree, in a technical major, such as engineering.
  • Previous experience in offering 2nd or 3rd line technical support.
  • Previous experience of project management and utilizing a PMO system, however this is not mandatory and can be taught on the job to the successful candidate.
  • Ability to communicate technically with the product development team and system developers, while also simplifying explanations to non-technical departments.
  • Passion for creating technical solutions and designs for products and services and confidently explaining the solutions and designs to a cross-functional technical team.
  • Excellent written and verbal skills.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Closing Date: 29/06/2018

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DBA – Database Administrator

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Send for Help Group have been recognised twice in the Sunday Times Fast Track 100 fastest growing company’s list, 47th in 2016 and 80th in 2017.

Company benefits include – A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days.

The Role

We are looking for a Database Administrator (DBA), who will be responsible in assisting company service infrastructure, providing 2nd and 3rd line support in a fast paced and technically challenging environment.

The successful candidate will have a good understanding of Microsoft Databases and development support, practical knowledge and strong Database system admin and troubleshooting skills, excellent communication and can do attitude. The DBA is an integral member of the IT Infrastructure team and will have the opportunity to maintain and expand on a number of DB systems. The role includes but not limited to:

  •  Maintaining and administrating company’s DB infrastructure, including complex SQL tasks, critical DB management and their monitoring, performance tuning, troubleshooting, DB based service and operations support to internal and customer facing teams.
  • Provide onsite DB support to internal teams of developers, IT helpdesk for escalated DB issues, customer facing staff users by troubleshooting issues and working directly with senor DBA and infrastructure system experts to investigate, troubleshoot and resolve major DB problems.
  • Responsible for the DB Maintenance tasks as directed by Senior DBA.
  • Carrying out testing on internal systems, functional use of systems and user appearance and acceptance testing.
  • The candidate will be involved in reviewing the existing DB architecture and recommending potential improvements.
  • The role will also include to liaise with IT/Desktop engineers in supporting the ad-hoc DB based queries such as adhoc reports for customers, Database indexing, DB performance monitoring with the necessary tools, escalated customer related issues and supporting system support engineer in new DB based system installation.
  • By agreement with the CIO or the IT Manager, occasionally work outside of standard office hours to minimise adverse business impact when instigating DB changes, software rollouts, user/data migration or performing planned activities or to support the business/services in emergency situations. Roll requires an attitude to maintain availability of all business critical SQL Servers 24-7.

Essential Requirements

  • Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
  • 2+ years hands on DB administration experience in business and operations support systems such as Microsoft SQL based CRM, billing or real time transactions system. (MS SQL Server 2008/2012 as a minimum);
  • Natural interest in IT with a desire to stay abreast of new technologies and the ability to understand clients technical requirements when described by clients who are using everyday language
  • Proven DB Support experience: previous experience of 1-2 years of 2nd line DB support or exposure to 3rd line DB System support in service desk environment and any helpdesk ticketing system.
  • Understanding of SQL scripting, SQL Management Studio, Stored Procedures, good problems analysis and solving skills.
  • Hands on experience with SSIS and SSRS Package configuration, implementation and deployment, maintenance of Transactional Replication publications across multiple servers; and database mirroring.
  • Previous experience of SVN repository administration.
  • DB based SAAS Development, testing support and maintaining Devops solution.
  • Knowledge of any DevOps system is strong bonus such as Experience using Visual Studio with a sway towards MS Technologies (.NET, C#, MVC, WCF, IIS).

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

No agencies please, only direct applicants need apply.

Closing Date: 29/06/18

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