Job Finder

Comprised of the Skyguard, Peoplesafe and Guardian24 brands, Send for Help Group is the largest lone worker protection provider in the UK, Europe and Globally.

With continuous developments in products, software and infrastructure across all brands, we are constantly seeking talented individuals to join the team.

Below are the current positions we have available at Send for Help Group. If you are interested in applying for any of these roles, please send your CV along with a covering letter to: careers@sendforhelp.co.uk

Vacancies

IMC Controller

Permanent Full Time

Location: Epsom, Surrey

The Company

Send For Help Group is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Send For Help have been recognised twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Job Overview

Responsible for providing support for Skyguard customers in the IMC when an alarm call is placed. An IMC controller needs to effectively assess calls and escalate them according to the individual’s procedures, or to the emergency services where appropriate.

Principle Interactions

  • Reporting to the IMC Manager.
  • Interaction with external customers.
  • Interaction with all IMC employees.

Scope of Work

  • Maintain an excellent knowledge of, and adherence to, the Skyguard operational procedures.
  • Verify alarms to ensure that, where possible, only genuine emergencies are passed to the emergency services.
  • Decide on appropriate response action.
  • Communicate comprehensive and correct information to the agency best equipped to deal with it.
  • Bring an incident to a satisfactory conclusion and produce a written report.
  • Provide feedback and suggestions on improving the service.

Skills & Experience

  • Calm, methodical and dependable.
  • Level headed and courteous.
  • Able to take own initiative.
  • Computer and systems literate.
  • Efficient and detailed.
  • Communicate effectively, easily and with confidence over the telephone with users, customers and emergency services.
  • Inspire confidence in others over the telephone.
  • Effective handling of a wide variety of emergency situations.
  • Take responsibility for managing an emergency incident.
  • Compile and write post-incident reports.

Personal Characteristics

  • Excellent Communicator.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: TBC

Product Development Co-ordinator

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Send For Help Group is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Send For Help have been recognised twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Job Overview

The Product Development Co-ordinator is an integral member of the Product Development team who is required to provide 2nd line support and will grow into 3rd line support in a fast paced and technically challenging environment. The successful candidate will be a key player in a dynamic and proactive Product Development team in supporting and developing company’s product/services portfolio and roadmap. You will be involved with the Product Development Manager in various projects and will have an opportunity to project manage and assist large project teams. You will be working very closely with the Product Engineers, Software Developers and skilled Support Engineer teams to provide better end-users product support and troubleshooting. This will be achieved by liaising between operations staff & testing teams during User Acceptance Testing (UAT) and rolling-out the solutions, resolving customer support product and service related issues.

Scope of Work

The successful candidate will have a good understanding of electronic product and related service support, troubleshooting skills, excellent communication and can do attitude. The Role includes but not limited to:

  • Provide electronics based products and associated service support to customer facing teams by troubleshooting issues and working directly with vendors to investigate, troubleshoot and resolve identified problems.
  • Coordinate and support the department projects and the efforts of projects’ team members in order to deliver large projects to agreed timescales.
  • The candidate will be involved in supporting the daily upkeep of the product department tasks and scheduled/planned work.
  • Perform thorough regression testing when bugs are resolved and become the go to initial point of contact for product related issues and queries.
  • Manage the accuracy and distribution of product and service related information, including documentation of correct product specifications on marketing material, prepare and deliver product training.

Skills & Experience

You will ideally have:

  • 1. Bachelor (4-year) degree, with a technical major, such as Electronics and Electrical engineering.
  • 2. 2+ years hand on experience of managing electronics based products from concept, development and launch.
  • 3. Proven product and service support experience handling product related issues and queries.
  • 4. Exposure to electronics hardware and software project management of product releases.
  • 5. Ability to communicate the technology requirements with the senior product engineers and developers.
  • 6. Clear, effective communication skills with non-technical departments.
  • 7. Natural interest in electronics based products with a desire to stay abreast of new technologies and the ability to understand clients technical requirements when described by using everyday language.

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: TBC

Stock Control Admin Assistant

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company the Send for Help Group have been recognised twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Job Overview

Responsible for shipping orders and providing support.

Principle Interactions

  • Reporting to the Stock Control Manager.
  • Interaction with external customers.
  • Interaction with all Skyguard employees.

Scope of work

  • Preparing our products for dispatch to customers Monday to Friday 9am – 5:30pm using Royal Mail & DHL online systems.
  • Ensuring sales orders and stock match up as to the shipment.
  • Topping up accessories / preparing of returns bags and ensuring these levels don’t get low.
  • Helping colleagues with deliveries of products when due in.
  • Marketing back in returns on a day to day basis.
  • Programming of devices.
  • Assisting on Monthly Stock Takes.
  • Admin & Ad hock duties.
  • Assisting other departments if required.

Skills and Experience

  • This role can be physically demanding – heavy lifting will be required.
  • Good attention to detail is essential.
  • Ability to multi-task.
  • Training will be provided where necessary.

Personal Characteristics

  • Excellent communicator.
  • A 'can-do' attitude.
  • Good team worker.

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: TBC

Internships and Apprenticeships

Our internship programme is designed for students who are undergraduates and provides an excellent opportunity for students to experience an exciting and energetic company with the potential to work on projects that have a genuine business impact. Information about available internships for 2018 will be published here in due course.

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