Job Finder

Comprised of the Skyguard, Peoplesafe and Guardian24 brands, Send for Help Group is the largest lone worker protection provider in the UK, Europe and Globally.

With continuous developments in products, software and infrastructure across all brands, we are constantly seeking talented individuals to join the team.

Below are the current positions we have available at Send for Help Group. If you are interested in applying for any of these roles, please send your CV along with a covering letter to: careers@sendforhelp.co.uk

Current Vacancies:

  • Alarm Centre Operative

 

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Alarm Centre Operative

Permanent Full Time

Location: Epsom, Surrey (nearest stations are Tolworth and Stoneleigh approximately 15 minute’s walk away.)

Working Hours: 37.5 hours per week, Mon-Fri with shifts between 7:30am and 6:30pm

The Company

Send for Help Group have been recognised twice in the Sunday Times Fast Track 100 fastest growing company’s list, 47th in 2016 and 80th in 2017.

Company benefits include – A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days.

The Role

At the core of Send For Help’s personal safety service is our state-of-the-art, UK based, 24/7 Incident Management Centre (IMC). We currently have an exciting opportunity to join us as an Alarm Centre Operative within our IMC Department. The role involves providing support for customers by responding to lone worker alarms.  Answering these calls are not always a serious emergency but as an Alarm Centre Operative the way you listen and interpret each call will make a difference to the response our customers receive and how you escalate the incidents to the appropriate services. So, if you are cool when under intense pressure then this could be the role for you.

Responsibilities

  • Maintain an excellent knowledge of, and adherence to operational procedures
  • Verifying alarms to ensure that, where possible, only genuine emergencies are passed to the emergency services
  • Deciding on appropriate response action in a timely manner
  • Communicate comprehensive and correct information to the agency best equipped to deal with each incident
  • Ensure that each incident is brought to a satisfactory conclusion and when outcome resolved produce a written report
  • Provide feedback and suggestion to help improve the departments service

Essential Requirements

  • Able to remain calm when working in a fast-paced changeable environment
  • Ability to cope with numerous demands whilst answering alarm calls
  • Excellent written and communication skills
  • Level headed and courteous at all times
  • Able to take own initiative or direction as required
  • Understanding of how to manage expectations
  • Computer and systems literate
  • Accurate typing skills

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates.  If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

All new employees must be prepared to undergo a 5 year background screening – all job offers are subject to satisfactory completion of the screening and references.

No agencies please, only direct applicants need apply. Closing Date: 27th March 2018