Job Finder

Comprised of the Skyguard, Guardian24 and Peoplesafe brands, Send for Help Group is the largest lone worker protection provider in the UK, Europe and Globally.

With continuous developments in products, software and infrastructure across both brands, we are constantly seeking talented individuals to join the team.

Below are the current positions we have available at Send for Help Group. If you are interested in applying for any of these roles, please send your CV along with a covering letter to:

careers@sendforhelp.co.uk

  • Financial Accountant
  • Customer Support Executive

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Financial Accountant

Permanent Full Time

Location: Epsom, Surrey (nearest stations are Tolworth and Stoneleigh approximately 15 minute’s walk away.)

Working Hours: Mon-Fri 9am-5:30pm, 37.5 hours per week

The Company

The Send for Help Group have been recognized twice in the Sunday Times Fast Track 100 fastest growing company’s list, 47th in 2016 and 80th in 2017.

Company benefits include – A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days.

The Role

This is an exciting opportunity to join a rapidly growing company in the capacity of Financial Accountant. The role reports to the Finance Director and involves providing the right level of challenge, analysis and interpretation of actual and forecasted financial data.

Responsibilities

  • Direct Responsibility for the Senior Accounts Assistant, Purchase Ledger Assistant, Accounts Assistant and Administrator.  Responsible for their development and control of their duties
  • Ownership of the weekly and 12 monthly cashflow forecasts, responsible for preparing forecasts, developing underlying reports to gather data used within the forecast, and analysis of variances
  • Responsible for the payroll process, and ensuring compliance with all applicable legislation.  Period and year end reporting requirements.  Preparation of monthly payment run
  • Assist the Finance Director with maintenance of the Company share register and any other Company Secretarial duties
  • Preparation of the group annual budget and bi-annual reforecast
  • Responsible for capturing all appropriate R&D expenditure to maximise HMRC claims.  Preparation of depreciation schedules.  Understanding projects to ensure compliance with R&D accounting requirements
  • Responsible for the maintenance of the Finance Manual and updating policies for sign off on the QMS
  • Assist the Finance Director with all aspects of the integration into the existing Khaos control system for Rocksure Systems
  • Maintain the loan statements with other group companies
  • Review cash balances across the group and arrange transfers where necessary. Review payment runs balancing aggressive working capital management with good supplier relationships
  • Complete annual credit checks on existing customers
  • Other ad hoc projects

Essential Requirements

  • ACA/ACCA/CIMA Qualified with some PQE working in a commercial business
  • Supervision experience of at least 2+ direct reports
  • Knowledge of FRS102
  • Practical working knowledge of R&D Accounting and some financial modelling experience
  • Experienced in all aspects of payroll
  • Excellent bookkeeping and reconciliation skills
  • Worked in an organisation of a similar size and structure
  • Be an excellent communicator with the ability to present and explain financial information to all levels of stakeholders with a high standard of written presentational skills
  • Demonstrate good analytical skills with a good commercial focus with the ability to understand business strategy, identify and interpret financial trends
  • Attention to detail but ability to see the bigger picture and appreciate the end to end process
  • Team player and leader, able to build effective working relationships
  • Self-starter, ability to manage own work and deliver to demanding deadlines plus able to manage and influence the delivery of others involved in the process
  • Understanding of how to manage expectations

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates.  If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

All new employees must be prepared to undergo a 5 year background screening- all job offers are subject to satisfactory completion of the screening and references.

No agencies please, only direct applicants need apply. Closing Date: 2nd February 2018

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Customer Support Executive

Permanent – Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

The Send for Help Group have been recognized twice, 47th fastest growing company in 2016 and 80th in 2017 by the UK the Sunday Times.

Company benefits include – A discretionary bonus scheme following the successful completion of a 6 month probationary period, auto enrolment pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days.

The Role

This is an exciting opportunity to join our company in the capacity of Customer Support Executive, reporting to the Customer Support Manager. This role is responsible for providing support for Skyguard customers.

Responsibilities

  • Providing telephone, live chat and email support to all customers, assisting with technical product queries and delivering first contact resolutions (FCR) where possible
  • Processing of customer device replacements within agreed SLA’s
  • Interaction with our Alarm Receiving Centre to support the closure of user alarms
  • Occasional assistance with device configuration and unit dispatch where necessary
  • Various ad hoc Customer Support administration functions, including a level of bespoke reporting tasks
  • Deliver outstanding customer service to all customers

Essential Requirements

  • Able to deal with customer queries by phone and email
  • Competent IT skills
  • Ability to use own initiative and work as a team player
  • Experience of working in a customer service / call centre environment is required

Training will be provided where necessary

Desirable:

  • Excellent communication skills
  • A ‘can-do’ attitude

All new employees must be prepared to undergo a 5 year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply. Closing Date: 19th February 2018