Job Finder

Comprised of the Skyguard, Peoplesafe and Guardian24 brands, Send for Help Group is the largest lone worker protection provider in the UK, Europe and Globally.

With continuous developments in products, software and infrastructure across all brands, we are constantly seeking talented individuals to join the team.

Below are the current positions we have available at Send for Help Group. If you are interested in applying for any of these roles, please send your CV along with a covering letter to: careers@sendforhelp.co.uk

Vacancies

Customer Support Executive

Permanent Full Time

Location: Epsom, Surrey

The Company

Send For Help Group is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Send For Help have been recognised twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Job Overview

The Skyguard Customer Support department deals with incoming customer telephone, chat and email enquiries. The Customer Support Admin Executive will report to the Customer Support Admin Supervisor.

Principle Interactions

  • Reporting to the Admin Supervisor.
  • Regular interaction with clients and customers.
  • Interaction with all Skyguard employees.

Scope of Work

  • All customer support administration functions, including interaction with supervisors/colleagues within the department.
  • Creation and distribution of all customer support reporting required to ensure agents are kept up to date with their performance.
  • Addressing customer daily reporting requirements.
  • Quality checking service for replacement device orders.
  • Providing telephone, live chat and email support to all customers, assisting with technical product queries and delivering first contact resolutions where possible.
  • Processing of customer device replacements within agreed SLA's.
  • Interaction with our Alarm Receiving Centre to support the closure of user alarms.
  • Various ad hoc Customer Support administration functions, including a level of bespoke reporting tasks.
  • Deliver outstanding customer service to all customers.

Skills and Experience

  • Excellent communication skills - both verbal and written and the ability to build strong rapport with customers and internal/external stakeholders.
  • Must be able to work efficiently within a very busy team as well as individually.
  • Customer focused, with the ability to deliver clear, concise & engaging internal training to team members.
  • Ability to use own initiative and take ownership to resolve queries.

Personal Characteristics

  • Well organised.
  • Ability to prioritise workload effectively and copy within a pressured environment.

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: March 1st 2019

Business Administration Apprentice

Permanent Full Time

Location: Epsom, Surrey

The Company

Send For Help Group is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Send For Help have been recognised twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Job Overview

Assisting the various teams wherever necessary. This role is varied and aims to train the apprentice to progress in an Administration role.

Principle Interactions

  • Reporting to the HR Manager in the interim but also other Heads of Departments as directed.
  • Interaction with external customers and clients.
  • Interaction with all Skyguard employees.

Scope of Work

  • Various ad hoc administration support functions across the business.
  • Providing overflow telephone and email support in various departments.
  • Assisting with compiling monthly reports for various departments i.e. Sales.
  • General office tasks, i.e. weekly filing and shredding, producing purchase orders and general ad hoc support as needed.
  • Working closely with other departments ensuring that outstanding customer service is always adhered to.
  • Using the company's in house CRM database.

Skills and Experience

  • Excellent communication skills.
  • Competent IT skills to include all Microsoft packages e.g. Word, Excel, Outlook etc.
  • Able to deal with customer enquiries by phone and/or email.
  • Ability to use own initiative, to work on own and within a team as required.
  • Attention to detail and well organised.
  • Training will be provided where necessary.

Personal Characteristics

  • Excellent communicator.
  • A 'can-do' attitude.
  • Team player.
  • Ability to get along with a range of personalities.

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: March 1st 2019

Product Development Coordinator

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company Send for Help Group have been recognised three times by the Sunday Times in its list of Britain's fastest growing companies, 47th in 2016, 80th in 2017 and 68th in 2018.

Job Overview

Provide support in various teams where necessary in order to support the development of the company’s products / services portfolio and roadmap.

Principle Interactions

  • Reporting to the Product Development Manager
  • Interaction with external customers.
  • Interaction with all Skyguard employees.

Scope of work

  • Provide electronics-based products and associated service support to customer facing teams by troubleshooting issues and working directly with vendors to investigate, troubleshoot and resolve identified problems.
  • Coordinate and support department projects and the effort of projects’ team members in order to deliver large projects to agreed timescales.
  • The candidate will be involved in supporting the daily upkeep of the product departments tasks and scheduled/planned work.
  • Perform thorough regression testing when bugs are resolved and become the go to initial point of contact for product related issues and queries.
  • Manage the accuracy and distribution of product and service related information, including documentation of correct product specifications on marketing material, prepare and deliver product training.

Skills and Experience

  • Bachelor (4-year) degree, with a technical major, such as Electronics and Electrical engineering.
  • 2+ years hand on experience of managing electronics-based products from concept, development and launch.
  • Proven product and service support experience handling product related issues and queries.
  • Exposure to electronics hardware and software project management of product releases.
  • Ability to communicate the technology requirements with the senior product engineers and developers.
  • Clear, effective communication skills with non-technical departments.
  • Natural interest in electronics-based products with a desire to stay abreast of new technologies and the ability to understand client’s technical requirements when described by using everyday language.

Personal Characteristics

  • Excellent communicator.
  • A 'can-do' attitude.
  • Good team worker.

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: April 5th 2019

Management Accountant

Permanent Full Time

Location: Epsom, Surrey

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company Send for Help Group have been recognised three times by the Sunday Times in its list of Britain's fastest growing companies, 47th in 2016, 80th in 2017 and 68th in 2018.

Job Overview

Overall responsibility for preparing the Company management accounts, detailed reporting and analysis relating to both revenue and costs to help make key business decisions and also drive process/reporting improvements.

Principle Interactions

  • Reporting to the Finance Director
  • Interaction with Skyguard Finance Team
  • Interaction with all Skyguard Employees

Scope of Work

  • Manage 2 direct reports
  • Balance sheet reconciliations
  • Month end management accounts
  • Maintain Purchasing record for accurate record of stock
  • Quarterly VAT returns and EC Sales List for all companies
  • Maintain Deferment VAT schedule
  • Weekly and month end stock counts with the Stock Control Manager.
  • Assist with year-end closing and audit preparation.
  • Training and developing other members of staff within the team.
  • Complete and submit surveys to ‘Office of National Statistics’ as and when they are received.
  • Maintain the finance manual.
  • Inductions for new starters.
  • Ad hoc projects

Skills and Experience

  • Final stage studier or newly qualified (CIMAACCAACA)
  • High level of computer literacy – needs to be a proficient user of financial systems
  • Advanced Excel skills including look- ups, pivot tables and use of advanced formulae
  • Excellent written and verbal communication skills
  • Confident dealing with colleagues of all levels
  • Ability to analyse, interpret and provide insight on financial reports
  • A good understanding of the different functions of finance including Accounts Receivable and Accounts Payable.

Personal Characteristics

  • Professional, committed and organised approach to work with a drive for results.
  • Ability to manage, motivate, lead and develop others.
  • Good analytical skills combined with attention to detail and good communication skills.
  • Ability to work under pressure, use judgement to make decisions and adapt to change. Shows initiative.
  • Commitment to continual professional development

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: March 15th 2019

Internal Sales Executive

Permanent Full Time

Location: Epsom, Surrey

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company Send for Help Group have been recognised three times by the Sunday Times in its list of Britain's fastest growing companies, 47th in 2016, 80th in 2017 and 68th in 2018.

Job Overview

The role is to generate new business and maintain a defined customer base within a specific territory of the UK as well as the account management of the business as it is won.

Principle Interactions

  • Reporting to the Sales Manager
  • Interaction with external customers and clients
  • Interaction with all Skyguard sales employees

Scope of Work

  • Effectively manage end to end, all incoming phone or web lead enquiries and covert these into orders
  • Work in partnership with a territory field manager to nurture customer relationships
  • B2B cold calling businesses to sell the company’s products and services
  • Working towards challenging sales targets
  • Maintaining strong relationships with client base
  • Occasionally attend client meetings when required
  • Attend sales events and shows as and when required
  • General administrative duties
  • Sourcing and identifying new clients
  • Feeding into and creating sales proposals
  • Create and maintain monthly and yearly sales forecast
  • Maintain a healthy pipeline of prospects with a view to converting into a new business meeting

Skills and Experience

  • We would prefer a minimum of 1 years’ experience of product and service sales, B2B sales, direct sales or telesales although we will also consider applications from other sectors
  • Experienced in cold calling and able to demonstrate a range of techniques, including a strong opening and closing skills
  • Able to flex communication style depending on audience
  • Able to work to deadlines
  • Competent in using a CRM platform
  • Able to work to a range of sales KPI’s
  • Confident in building relationships.
  • Previous experience in the security industry is NOT required

Personal Characteristics

  • Excellent communication skills both verbal and written
  • Positive attitude
  • Determination to achieve targets
  • Team player with the ability to use own initiative
  • Proven telesales experience
  • Well organised with the ability to multi-task
  • Self-motivated and driven to succeed
  • (Desirable) Good working knowledge of Office packages in particular Excel

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: April 1st 2019

Telesales Executive

Permanent Full Time

Location: Epsom, Surrey

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company Send for Help Group have been recognised three times by the Sunday Times in its list of Britain's fastest growing companies, 47th in 2016, 80th in 2017 and 68th in 2018.

Job Overview

The role is to generate new business and maintain a defined customer base for those with a requirement of 30 units and under a specific territory of the UK as well as the account management of existing business and new business as it is won.

Principle Interactions

  • Reporting to the Sales Manager
  • Interaction with external customers and clients
  • Interaction with all Skyguard sales and employees

Scope of Work

  • Effectively manage end to end, all incoming phone or web lead enquiries and covert these into orders
  • B2B cold calling businesses to sell the company’s products and services
  • Working towards challenging sales targets
  • Closing your own deals
  • General Account Management
  • General administrative duties
  • Sourcing and identifying new clients

Skills and Experience

  • We would prefer experience of product and service sales, B2B sales, direct sales or telesales although we will also consider applications from other sectors
  • Experienced in cold calling and able to demonstrate a range of techniques
  • Able to work to deadlines
  • Competent in using a CRM platform
  • Able to work to a range of sales KPI’s
  • Confident in building relationships
  • Previous experience in the security industry is NOT required.

Personal Characteristics

  • Excellent communication skills both verbal and written
  • Positive attitude
  • Determination to achieve targets
  • Team player with the ability to use own initiative
  • Proven telesales experience
  • Well organised with the ability to multi-task
  • Self-motivated and driven to succeed

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: April 1st 2019

Internships and Apprenticeships

Our internship programme is designed for students who are undergraduates and provides an excellent opportunity for students to experience an exciting and energetic company with the potential to work on projects that have a genuine business impact. Information about available internships for 2018 will be published here in due course.

Staff Testimonials…Why it’s Great to Work for Us