Like most websites, when you visit our Website, there is certain information about your visit that we automatically track. This includes the website you just came from, which website you go to next, the browser you are using and any searches you have made. The information is used for internal purposes to monitor activity on the Website only. It is kept in a form that does not identify individuals.
You may give us information when you contact our subsidiary company’s Customer Support Helpdesk. Where you fill in a form on our website, such as the recruitment form or where you sign up to one of Send For Help’s subsidiary’s personal safety service. This information could include your name and address, email address, phone number and other information about you. We will use the information to –
Customer Support – where you contact any of our Customer Support Helpdesks we will use any data you provide to us to help answer your query. We will also keep a record of it for administration purposes.
Marketing emails – If you subscribe to our marketing emails we will use your personal data to send you emails about Send For Help’s brands and its products. By signing up to receive these emails we presume that you are interested in receiving this information. If you aren’t, don’t worry, you can unsubscribe by selecting the ‘unsubscribe button’ on any of our emails, sending us an email to firstname.lastname@example.org or use the contact form here and we will unsubscribe you.
Although we put technical and organisational security procedures in place to keep your information secure, you are advised to remember that the internet is not always a secure medium. If you are unsure about submitting any information to us, please contact us by telephone, email or post instead. Our contact details are set out at the foot of our website.
We reserve the right to pass any or all of your personal information to the police or any other relevant body for the purposes of:
Cookies are small text files that are placed on your computer, smartphone or other device when you access the internet.
Why are cookies essential to our website?
None of the cookies we use collect your personal information and they can’t be used to identify you.
The length of time a cookie stays on your device depends on its type. We use two types of cookies on our websites.
Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information.
Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the ‘Remember my ID’ box when you log onto any of our subsidiary’s Customer Service Centre portals, a persistent cookie will be used so that the site remembers your choice the next time you use it. Persistent cookies help us identify you as a unique visitor but don’t contain information that could be used to identify you to another person.
Cookies serve many functions. Some examples are that they allow us remember whether you are logged in to the site and to serve content tailored specifically for you. Cookies are used to present you with appropriate offers and advertising as you browse other sites on the internet, based on the products and pages you looked at while on our site.
If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function within your browser should tell you how.
Alternatively, visit www.aboutcookies.org, which contains information on cookies on a wide variety of browsers. You’ll also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.
Link tracking: our emails contain a number of hyperlinks, each of which has a unique tag. When you click on one of these links the mailing service provider logs the click so that we can understand who has clicked through from an email to our website. We use this information to tailor future messages to you.
If you don’t want to accept cookies from our emails, simply close the email before downloading any images or clicking on any links. You can also set your browser to restrict or reject cookies. These settings will apply to all cookies on websites and emails.
In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you’ve added an email address to your address book or safe senders list). Please check your email browser or device instructions for more information on this.
The Data Protection Act 1998 gives you a right to access the information we hold about you. If you want to see a copy of the information we hold about you please contact us using the contact details in the “Contact Us” section of this Website.